Delivery Policy

This Delivery Policy applies to orders placed through the Van Dercio Macamo website.

Order processing

Orders are processed after payment has been successfully received or confirmed. Customers will be contacted if additional information is needed before dispatch.

Delivery information

Available delivery methods, delivery charges and estimated delivery times will be shown at checkout or communicated when the order is confirmed.

Delivery times are estimates and may be affected by courier delays, public holidays, remote-area delivery requirements, incorrect customer information or circumstances outside our reasonable control.

Customer responsibility

Customers are responsible for providing a complete and accurate delivery address, contact number and any other information reasonably required to complete delivery.

Unavailable products

If an ordered product becomes unavailable before fulfilment, the customer will be informed. Where payment has already been received for an item that cannot be supplied, an appropriate refund will be processed.

Delivery issues

If a parcel is delayed, lost or arrives damaged, please contact us with your order information so that the matter can be investigated with the relevant delivery provider.