Privacy & POPIA Policy

Van Dercio Macamo respects the privacy of customers and website visitors and processes personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act (POPIA).

Information we may collect

• Name and surname
• Email address and telephone number
• Billing and delivery address
• Order and transaction information
• Customer correspondence
• Website usage and technical information where applicable

How we use personal information

Personal information may be used to process orders, arrange delivery, communicate with customers, provide support, maintain transaction records, prevent fraud, comply with legal obligations and improve the website and customer experience.

Payments

Payment transactions may involve information processed directly by iKhokha or another authorised payment provider. We do not need to store a customer’s complete payment-card details in order to fulfil an order.

Sharing of information

Personal information is not sold to third parties. Information may be shared with service providers where reasonably necessary to complete a transaction or operate the website, including payment processors, couriers, hosting providers and technical service providers.

Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, alteration or misuse.

Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Your rights

Subject to applicable law, you may request access to your personal information, request correction of inaccurate information, object to certain processing, or request deletion where legally appropriate.

Privacy enquiries

For privacy-related requests, contact us using the details below.