Returns & Refund Policy

This Returns & Refund Policy applies to physical books and related products sold through the Van Dercio Macamo website.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, incorrectly supplied, or materially different from what you ordered, please contact us as soon as reasonably possible. Include your order number and clear photographs where relevant.

Where applicable, eligible defective goods may be repaired, replaced or refunded in accordance with South African consumer law.

Change-of-mind returns

Change-of-mind returns may be considered at our discretion where the item is still unused, unmarked and in original saleable condition.

• The item must not be written in, torn, bent, damaged or otherwise altered.
• The return request should be made promptly after delivery.
• Return delivery costs for an approved discretionary return may be for the customer’s account.

Refunds

Approved refunds will be processed to the original payment method where reasonably possible. Processing times may depend on iKhokha, the relevant payment provider and the customer’s bank.

Original delivery charges may not be refundable for discretionary returns unless required by law or where the item was supplied incorrectly or was defective.

How to request a return

Contact us using the details below and provide your order number, reason for the return and supporting photographs where applicable. Do not send an item back before the return request has been acknowledged.